Lior Store Ltd

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Terms and Conditions

Welcome to LIOR STORE LTD. By accessing our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully.

1. Company Information

LIOR STORE LTD
Registered in England and Wales
Company Number: 16535124
Registered Office: Office 1 Coldbath Square, Farringdon, London, England, EC1R 5HL
Contact Email: liorstoreltd@gmail.com

2. Definitions

“We”, “Us”, “Our” refers to LIOR STORE LTD.
“You”, “Your” refers to the customer placing an order.

3. Products

We sell clothing and fashion items online. All product descriptions and prices are subject to change without notice but will not affect confirmed orders.

4. Orders

4.1 All orders are subject to acceptance and availability.
4.2 Once placed, you will receive an email acknowledging your order. This does not constitute acceptance.
4.3 Acceptance occurs upon dispatch of the items.

5. Pricing and Payment

5.1 All prices are in GBP (£) and include VAT where applicable.
5.2 Payments are processed securely via our website payment gateway. We accept major credit and debit cards.

6. Delivery

6.1 We aim to dispatch orders within [1-3 working days].
6.2 Delivery times may vary depending on location and external factors.
6.3 We are not liable for delays caused by courier services.

7. Returns and Refunds

7.1 You may return items within 14 days of receipt for a refund or exchange, provided they are unused, in original packaging, and in saleable condition.
7.2 To initiate a return, please contact us at [Insert Email] with your order number.
7.3 Return postage costs are the responsibility of the customer unless the item is faulty.
7.4 Refunds will be processed within 7 working days after receiving returned items.

8. Faulty Items

If your item is faulty, please contact us within 48 hours of delivery with photos and details, and we will arrange a replacement or refund as appropriate.

9. Intellectual Property

All content on this website, including logos, images, designs, and text, is the property of LIOR STORE LTD. Unauthorised use is prohibited.

10. Limitation of Liability

We are not liable for any indirect or consequential loss arising out of your use of our website or purchase of our products. Our liability is limited to the purchase price of the item.

11. Privacy Policy

Your personal information is processed in accordance with our Privacy Policy, available on our website.

12. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on this page.

Return and Refund Policy

At LIOR STORE LTD, we want you to be completely satisfied with your purchase. If you are not, we’re here to help.

1. Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

Your item must be unused, unworn, unwashed, and in the same condition that you received it.
It must also be in the original packaging with tags attached.

2. How to Request a Return

To initiate a return, please email us at liorstoreltd@gmail.com with:

Your order number
The item(s) you wish to return
The reason for return

We will provide instructions for returning your item.

3. Return Shipping

You will be responsible for paying your own shipping costs for returning your item.
Original shipping costs are non-refundable unless the item is faulty.
We recommend using a tracked postal service, as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original method of payment within 7 working days.
You will receive an email confirmation when your refund has been issued.

5. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at liorstoreltd@gmail.com

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at liorstoreltd@gmail.com with your order details and photos of the defect.

7. Non-Returnable Items

The following items are non-returnable:

Gift cards
Sale items marked as “Final Sale”
Underwear, swimwear, or intimate clothing (for hygiene reasons)

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of receipt with your order number and photos of the item. We will arrange a replacement or refund, including return postage costs where applicable.

9. Contact Us

For any questions related to refunds and returns, please contact us at:

📧 liorstoreltd@gmail.com